What is covered and do other policies apply to you?
DI LUSSO access, collect, store, process, use, disclose or transfer your personal information in paper or electronic form. It also covers situations where approved partners or other members of DI LUSSO use your personal information on our behalf.
This privacy policy does not apply to products or services you might utilize as provided by other companies acting on their own account.
Our privacy policy does not cover services provided by other companies operating on their own account, such as franchisees and licensees or when you share information through social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.), or other online platforms owned and managed by different companies. Those companies have their own privacy policies in place, therefore the way they use any personal information you provide them will be subject to their rules and not ours.
What information do we collect and use it for?
We collect and store data regarding general personal and user account information, followed by transactional and payment information. In order to benefit from our products, services, events, boutique appointments online and onsite, and any other client service experience, you may need to provide us with your contact details and create an account with us. As well as your personal information about yourself, such as full name, address, date of birth, email address, phone number, nationality and gender. Creating your account will let us store information about your purchasing history, account identification number, username, password, time zone, claims and any conversation history. When you purchase any product/service from our website, we collect additional information, like shipping address, proof of delivery, billing address and relevant payment information.
A full client view data review for better understanding about your behavior, interests, preferences (such as product topics, channel and frequency of communication), wish lists, hobbies, client interactions and marketing campaigns activities, opinions, customer reviews, demographic data, habits, celebration events, purchasing reviews and feedback as well as your general purchasing tendencies.
Regarding our interactive communication, calls, online chat and online appointments, we collect personal information when you provide us your details and when you visit our private showroom, contact us or our client Relations center by e-mail, telephone, contact form. To note that any other correspondence will be recorded for security, evidence, training, quality control, analysis, and development purposes.
As for the interactions with our social media platforms data, we may collect behavioral data such as browsing records, and purchase history on that platform. As well as you may grant us access to certain data from your social media profiles for social log-in purposes.
For cookie policy data, we collect information related to advertising, IDs, pixel tags and online personal identifier automatically about users to our platforms under cookie policy.
Noting that we deliver worldwide, we will collect your location services.
About third parties, we collect and store personal data including name, address, date of birth, email address, telephone number, marital status, wish list, hobbies and preferences. As well as we may collect any information related to authorized dealers, social media platforms, advertising and marketing partners, analytics providers, and third parties that provide technical or strategic data services to us and from publicly available sources.
We provide you with updated privacy information regarding sensitive information after asking your consent at the time of our request. Otherwise, if you give us such information without asking us for it, we will consider the fact that you provide such data as your explicit consent for us to proceed.
How do we protect your information?
Any information related to our clients or users is kept confidential and internally, only our direct team will have limited access to the necessary information.
What are your rights and consent regarding your personal information?
The moment you complete a transaction, or you request for a service, you will be providing us with your personal information, we imply that you consent to share and give us the opportunity to use it for specific reasons.
As for marketing actions, we will directly ask your consent and give you the ability to refuse to share your information.
Third party services
After obtaining your consent or legally allowing us to share your information with third parties, in certain circumstances some third parties may require disclosing your personal information to us.
Privacy of Children in online usage
By creating your account on our website or by placing an order, you confirm that you have reached the age of consent in your country of residence and if in any case you are under age, you should require the approval of your parent (s) or legal guardian (s) to such registration under the law of your country of residence.
Do we use cookies?
We use cookies according to cookie policy. Available on each page of the website relating to this Privacy Policy and on each information banner regarding cookies. Like many platforms, log IP addresses and use cookies, similar technologies allow us to recognize you and to personalize your experience.
Disclosure
If we are required by the law, due to violation of our Terms of Service, we may disclose your personal information.
